Privacy Policy

1. Introduction

Welcome to Viaggio Privato in Marocco. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or book our services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, passport details (for tour bookings)
• Payment Information: Credit card details (processed securely through our payment providers)
• Travel Information: Travel dates, number of travelers, special requirements, accommodation preferences
• Technical Data: IP address, browser type, pages visited, device information (collected automatically)

3. How We Use Your Information

We use your information to:

• Process and manage your tour bookings
• Communicate with you about your reservations
• Provide customer support and respond to inquiries
• Send promotional communications (only with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Sharing

We may share your information with:

• Tour Partners: Hotels, restaurants, and local guides involved in your tour
• Payment Processors: Secure payment services like PayPal and credit card companies
• Transportation Providers: Drivers and transport companies
• Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security updates and monitoring
• Staff training on data protection

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Data portability

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your language preferences
• Analyze website traffic and usage
• Improve website functionality

You can disable cookies in your browser settings, but this may affect website functionality.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Booking Information: 5 years after your tour completion (for legal and customer service purposes)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)

9. International Data Transfers

As a Morocco-based company serving international clients, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Information

For questions about this privacy policy or our data practices, please contact us:

• Email: info@viaggioprivatomarocco.com
• Phone/WhatsApp: +212 673 851 091
• Address: Merzouga, Morocco